To avoid waiting, we recommend that buyers should check out our FAQs where you’ll find answers to the most commonly asked questions and quick step-by-step guide, before you email to us.

Q: Is my privacy and personal information secure on your site?

A: Please read our Privacy Policy to view the full details on how we protect your privacy and personal information.


Q: I cannot find the answers to my questions, how do I reach customer service?

A: You can fill out the form on Contact with KmerLife page to contact customer service.Or directly email KmerLife to


Q: What kinds of shipping options do you offer?

A: KmerLife provides kinds of shipping methods, including  Fedex\UPS\DHL. View all of our shipping options and rates for your desired destination.


Q: How do I track my package after it has been shipped?

A: As soon as your package is shipped, you may receive an email notification confirming the shipment. After your parcel's tracking info be updeted, it will show on our website backstag, you can login your purchase account to get it.


Q: Should I pay for shipping freight?

A: No, you don’t. KmerLife products are free shipping on United States. For the details on shipping policy of KmerLife, plrease refeer to Shipping & Delivery.


Q: How do I return my products?

A: For product returns caused by product quality,a full refund will be arranged within 3 days from confirmation date. For other returning reasons, please refer to KmerLife Return Policy.


Q: When will my order ship?

A: Within 2 days after you ordered the item.


Q: How long shall I receive my products?

A: If you are in the western United States, it will take 7 days or so for you to receive products. If you are in the eastern United States, it will take 10 days or so for you to receive products. (Under normal conditions.)